Terms of Service

These Terms of Service ("Terms") govern your access to and use of ngipenhub.com and any related services (collectively, "NgipenHub"), operated by Genmar Dadivo in the Philippines.

By browsing the directory, requesting an appointment, messaging a clinic, submitting a review, or registering a clinic account, you agree to these Terms. If you do not agree, please do not use NgipenHub.

NgipenHub is a directory and software platform. We help patients find dental clinics and give clinics tools to manage listings, appointment requests, and patient messages.

NgipenHub is not a dental clinic, a healthcare provider, a medical referral service, or an insurer. We do not practise dentistry, do not employ or supervise any dentist, and do not provide medical advice. Any dental care you receive is provided solely by the clinic you choose, under its own professional and legal responsibility.

Listing on NgipenHub is not an endorsement, certification, or guarantee of a clinic's quality, licensing status, pricing, or availability. Please read our Medical Disclaimer.

Clinic accounts are for dental clinics operating in the Philippines and the people authorised to represent them. When you register, you agree that:

• You are at least 18 years old and authorised to act for the clinic you list
• The information you provide is accurate, current, and complete
• You are responsible for keeping your password confidential and for all activity under your account
• You will notify us promptly of any unauthorised use of your account

One clinic profile is permitted per account. Staff accounts created under a clinic remain the responsibility of the clinic owner.

Clinics submit a verification document (PRC licence, DTI, or SEC registration) when creating a profile. An administrator reviews it before the listing is published. We may approve, reject, request more information, unpublish, or remove any listing at our discretion.

Some listings are compiled from public sources and are unclaimed. If a listing describes your clinic, you may claim it through the claim process. We may correct or remove directory information at any time.

You are responsible for the accuracy of everything on your listing — services, prices, hours, credentials, HMO accreditations, staff details, and photos. You must not:

• Misrepresent your licences, qualifications, affiliations, or accreditations
• Upload photos or content you do not have the rights to use
• Advertise services your clinic is not licensed to perform
• Publish claims about treatment outcomes that you cannot substantiate

A "License Verified" badge means an administrator has reviewed the document on file. It is not an independent audit of the clinic's ongoing regulatory standing.

Patients do not need an account. You may browse listings, send a booking request, message a clinic, or leave a review as a guest.

A booking submitted through NgipenHub is a request, not a confirmed appointment. The clinic decides whether to accept, decline, or reschedule it, and communicates directly with you. NgipenHub does not guarantee that a clinic will respond, honour a listed price, or have availability.

When you submit a request or message, your name and contact details are shared with that clinic so it can respond. Use the cancellation and reschedule links in your confirmation email to manage your request. For anything urgent, contact the clinic directly.

NgipenHub is not for emergencies. If you have a dental or medical emergency, go to the nearest emergency facility.

Reviews may only be submitted after a completed appointment booked through NgipenHub, using the single-use link we send you. Reviews must reflect your genuine, first-hand experience.

You must not submit reviews that are:

• Paid for, incentivised, or written by anyone connected to the clinic
• Written about a competitor with the intent to harm it
• Defamatory, harassing, discriminatory, or obscene
• Disclosing another person's private or medical information

Clinics may publicly reply to reviews but may not offer anything of value in exchange for a review, or pressure a patient to remove one. We may remove reviews that violate these Terms. We do not remove reviews merely because a clinic dislikes them.

NgipenHub offers a free listing plan and paid plans that unlock additional features. Current plans and prices are shown on the subscription page and may change with notice.

• Payment method: paid plans are settled by bank transfer. You upload your proof of payment and reference number, and an administrator verifies it manually. There is no automated payment gateway and no automatic card charging.
• Activation: your plan activates once payment is verified, not when the transfer is sent. Verification is done by a person and is not instant.
• Renewals: because verification is manual, we encourage paying before your period ends. If you renew the same plan while still active, unused paid days carry over and the new period stacks on top of them. If you renew after lapsing, the new period starts on the verification date.
• No auto-renewal: subscriptions do not renew themselves. If you do not renew, the account reverts to the free plan and paid features stop.
• Trials and promo codes: introductory trials and promotional days are promotional grants. They carry no cash value, do not stack onto paid periods, and may be withdrawn if abused.

Refunds: paid periods are generally non-refundable once activated. If we suspend or remove your listing for a reason that is not your fault, or a payment is verified in error, contact us and we will resolve it in good faith — typically by crediting days rather than refunding cash.

You are responsible for any bank charges on your transfer and for your own tax obligations.

When using NgipenHub, you must not:

• Break any Philippine law, or any professional or advertising rule that applies to your practice
• Impersonate another person, clinic, or organisation
• Submit false bookings, fake messages, or fraudulent payment proof
• Scrape, crawl, or bulk-copy listings, reviews, or content except as permitted by our robots.txt
• Attempt to access another clinic's dashboard, patient data, or account
• Probe, scan, overload, or otherwise interfere with the platform or its infrastructure
• Upload malware, or content that is unlawful, misleading, or infringing
• Use patient contact details obtained through NgipenHub for unsolicited marketing

Clinics handling patient information through NgipenHub are independent personal information controllers under the Data Privacy Act of 2012 and are responsible for their own compliance.

NgipenHub's name, logo, design, editorial content, and software are owned by us and protected by Philippine and international law. You may not copy, adapt, or reuse them without written permission.

You keep ownership of the content you upload — clinic descriptions, photos, logos, staff details, replies, and reviews. By uploading it you grant NgipenHub a non-exclusive, worldwide, royalty-free licence to host, display, resize, and distribute that content for the purpose of operating and promoting the platform, including in search results and social previews. This licence ends when the content is removed, except for copies already distributed or retained in backups.

If you believe content on NgipenHub infringes your rights, email us with details and we will investigate.

NgipenHub displays third-party advertising, including through Google AdSense, and links to external sites. We do not control and are not responsible for advertisers, their products, or the content of sites we link to. Your dealings with advertisers are solely between you and them.

How advertising cookies are handled, and how your cookie choice affects them, is described in our Privacy Policy.

We aim to keep NgipenHub available and working, but we provide it "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We may change, suspend, or discontinue any feature at any time, and may perform maintenance that interrupts access. We do not warrant that the service will be uninterrupted, error-free, or free of harmful components, or that listings, prices, or clinic details are accurate or current.

We may suspend or terminate an account, unpublish a listing, or remove content if we reasonably believe these Terms have been breached, if a listing is fraudulent or misleading, if patients are being harmed, or if required by law. Where practical, we will tell you why.

You may stop using NgipenHub at any time and request deletion of your account by emailing us. Termination does not entitle you to a refund of an activated paid period, and does not affect obligations that survive by their nature — including Sections 9, 13, and 14.

To the maximum extent permitted by Philippine law, NgipenHub and its operator are not liable for:

• The dental care, advice, conduct, pricing, or outcomes of any clinic listed on the platform
• Any dispute between a patient and a clinic
• The accuracy of clinic-supplied information, reviews, or user content
• Indirect, incidental, special, consequential, or exemplary damages, including lost profits, lost bookings, lost data, or reputational harm
• Loss caused by events beyond our reasonable control, including outages at our hosting, email, or payment providers

Where liability cannot be excluded, our total aggregate liability to you is limited to the greater of ₱2,000 or the amount you paid us for the service in the three (3) months before the event giving rise to the claim.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.

If you are a clinic, you agree to indemnify and hold NgipenHub harmless from claims, damages, and reasonable legal costs arising from your listing, your content, your treatment of patients, or your breach of these Terms or of any law applicable to your practice.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. For material changes affecting paid subscribers, we will give reasonable notice by email or in the dashboard. Continued use after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law rules.

Please contact us first — most issues are resolved quickly and informally. If a dispute cannot be resolved that way, it shall be brought before the courts of the Philippines.

If any provision of these Terms is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may assign them in connection with a transfer of the business.

These Terms, together with the Privacy Policy, Medical Disclaimer, and Editorial Policy, are the entire agreement between you and NgipenHub.

Questions about these Terms: